Ordering Information
Accepting orders with locations in the United States and Puerto Rico (Including Alaska & Hawaii). International orders must be approved and have a shipping address or freight forwarder/exporter with a an address located in the United States.

Order Policy:

Accepting orders with locations in the United States and Puerto Rico (Including Alaska & Hawaii).

Any International order requests must be approved and have shipping address or freight forwarder/exporter with an address located in the United States. Please contact us for details.

Please ensure you are ordering the correct item before placing order and submitting payment. If you need help selecting the correct product, or have any issues placing your order please contact us. All orders are subject to restocking & Cancel/Return Fees.

Prices:

Prices listed are wholesale prices. They do not include taxes, handling fees, shipping costs (unless otherwise noted), and are subject to correction or change without notice.

GSA: Plumbers Best Supply LLC products are not offered under a GSA Schedule Contract.

How you can order:

* Give us a call @ 407-878-7058.

* Email: orders@plumbersbestsupply.com

* Fax @ 1-407-627-0176

* Purchase online @ www.plumbersbestsupply.com

What Payment Options you have:

* All payments are payable in US dollars only.

* We have options for international payments. Please contact us for more information.

* All Approved international credit cards and /or Wire transfers will require additional verification, see below.

* Credit Card:

Visa, Mastercard, Discover, and American Express.

Card Holder name and Billing Address on order MUST MATCH the Credit Card and Billing Address.

If order revisions are needed resulting in a change of the total, you will be contacted about the change and a new order confirmation/invoice emailed. A second transaction will show up on your credit card for the additional amount or a refund to adjust the transaction for the new total.

* E-check/ACH Payment

We will contact you with the E-check/ACH transfer details once your order has been reviewed and ready for payment.

*Wire Transfer

There may be a $25.00 handling fee for this payment option and will need to be added to your order and included with your payment.

We will contact you with the Wire Transfer and payment details once your order has been reviewed, updated, and ready for payment.

* Purchase Order:

Must have approved credit account to use this option. (Has additional terms along with the standard Terms, Conditions, and Policies)

If you wish to set up an account, you can download our credit application HERE.

* Cash:

Orlando/Sanford Local Customers Only

We will contact you with details for the payment.

* Check:

We will contact you with the details once your order has been reviewed, updated, and ready for payment.
Once the check is received & cleared, order will be processed & shipped.

For your protection & ours, against Fraud:

We take your security and ours very seriously, and will go above and beyond for transactions to be secure.

For Credit card orders that do not pass verification and Credit cards issued outside of the United States;

Additional credit card & Card Holder information for verification will be required.

Some Wire & Electronic Transfers may also require additional information for verification.

Please ensure the phone and email is listed on the order is correct.

Please be available to provide information within 48 hours or the order will be cancelled.

Plumbers Best Supply LLC reserves the right to accept or refuse any order.

All Items sold by Plumbers Best Supply LLC are for domestic consumption in the United States. Purchaser assumes full responsibility for compliance with US export controls if exported out of the United States.

Sales Tax and Other Fees: Sales tax: Is collected on orders with shipping address in the State of Florida unless you provide a copy of your tax-exempt certificate. You can send a copy of your tax-exempt form to us via email (orders@plumbersbestsupply.com) or fax (1-407-627-0176). For all other States, a use tax may be due on purchases for the shipping address state, which is the customer’s responsibility.

For Puerto Rico shipments, once shipment arrives to Puerto Rico destination, the customer is responsible for all Duties, Taxes, and Fees, and must be paid before carrier will release shipment for delivery.

Please note we only ship to address in the United States. For international orders shipping to a USA address / freight forwarder, Plumbers Best Supply is not responsible for any commercial invoices, Duties, taxes, or fees. This is the responsibility of the person / freight forwarder, that are shipping the order packages to their final destination.

Other Fees: Some products may have additional handling and other fees based upon the shipping & warehouse locations Any additional fees that are needed are added and calculated after order review, as they can vary per the order details and locations.

Order Invoice receipt: When ordering online, you should receive an e-mail with your invoice receipt once we receive your order. If you do not receive an e-mail, your order may not have been submitted properly. Please contact us at 407-878-7058 or email us at orders@plumbersbestsupply.com. When ordering by phone, email, or fax, we will send an email with your invoice receipt once your order has been placed in our system. Please review you’re the invoice receipt for accuracy immediately. If you find any errors or changes are needed, please contact us immediately to get it corrected. Any major changes needed to any order will have a new invoice receipt sent.

Please also watch for phone calls and emails from us within the 24-48 business hours after you have placed your order to help reduce any delays. We may need to communicate with you for any questions, additional details, updates to your order, or lead times, as we may need an acknowledgement/approval back from you before we can continue processing your order.

Ordering Details: All orders will be reviewed, shipping cost verified, and adjusted if needed. Please note that dependent of the item/s ordered, there still may be shipping and handling charges incurred, even when selecting Pre-Arranged Pickup/Delivery - Orlando/Sanford FL area only (Delivery may have added costs) option.

Revisions: If any revisions for changes in cost and additional charges will be needed, you will be notified before the order is processed and a revised invoice receipt may be emailed. We require an acknowledgement and approval response for any major revisions needed with the exception of minor typo or address changes.

All credit card transactions are immediately authorized at the time of order and transacted when processing. If revisions are needed resulting in a change of the total, and payment was made with a credit card, a second transaction will show up on your credit card for the additional amount or a refund to adjust the transaction for the new total.

All orders require payment to be received and processed before the order can be processed and shipped, unless you already have an approved Credit account and paying with a purchase order.

Orders can only be Shipped to addresses located in the United States (No PO Boxes) and cannot be processed and shipped until payment has been received and cleared.

Order processing times are during business days: Monday through Friday 9:00 am to 4:00 pm EST. Business Day/hours exclude weekends and holidays for order processing. Any orders received after that time will be considered received the next business day.

We strive to process and ship orders as quickly as possible. Order processing time is separate from Shipping Method time. Processing time can take up to 24- 72 hours unless otherwise notified of a longer lead time for the products ordering. Large products and orders may require additional processing times.

We do not show stock availability online. With the many configurations of products, availability will always need to be verified at the time of order. All products will be subject to availability and lead times may vary. Stock is never guaranteed.

Please note when choosing an expedited shipping method, this is the method that will be used when the order is available to ship. It does not include availability and any processing times from Plumbers Best Supply LLC or Vendors/manufacturers.

Plumbers Best Supply LLC’s Order Processing time does not include Vendor/Manufacturer processing times if products may need to come in or ship from the Vendor/Manufacturer. These times can vary depending on their processing times and back-orders at time of order. These times can be roughly from 2-7 days or longer. Please contact us if you need to verify availability before ordering. Please be aware that Vendor/Manufacturer times are subject to change and be extended depending on Processing loads and products backorders.

There are no guarantees for processing times and when an order can ship regardless of shipping method chosen. We will always notify you of any availability, processing times, back-order, and if any changes occur.

If an order is urgent and needs to be expedited, please ensure you notify us as soon as possible especially in the order notes. There is no guarantee for same day or expedited order processing even with expedited shipping, however Plumbers Best Supply LLC™ will do their Best to process and ship urgent orders as quickly within their means to do so. Urgent Orders must be received by 10:30 AM EST to have a better chance of expedited processing. However, expedited processing will be dependent upon many factors and is not guaranteed.


Price Quotes: All pricing quotations will be honored for 30 Days, unless otherwise stated on the bid/quotation for projects or you receive a notification. If you need a quote, you can email guotes@plumbersbestsupply.com.

Lead Times and Availability. Plumbers Best Supply LLC is not able to guarantee lead times and availability. We will give you an estimated expected availability, however Items that will be coming in from or being shipped by our manufacturers are estimates only. Manufacturers processing and lead times are subject to change without prior notice and can vary due to changes in back order dates due to part shortages, shipping times, and other factors.

Returned payment of a Check, Draft, Order of payment, Debit/Credit card, or electronic funds transfer: Account/Purchaser is responsible for the amount of the payment and the fees for any unapproved, returned, dishonored, or chargeback payments pursuant by law. Includes the amount of payment plus a service charge of $25 if the face value does not exceed $50, $30 if the face value exceeds $50 but does not exceed $300, $40 if the face value exceeds $300, or 5 percent of the face amount of the returned, dishonored, or chargeback payment, whichever is greater and any additional fees of up to three times the amount and no less than $50, in addition to the payment of the Returned, dishonored, chargeback payment plus any court costs, reasonable attorney fees, and any bank fees incurred by Plumbers Best Supply LLC.

Cancellations and Return fees: Please contact us to help with selecting the product or verifying lead times to help ensure you are ordering the correct item before submitting your order and payment or you may incur cancellation and processing fees if your order is cancelled or returned.

Fees for cancelling/return of an order or any portion of the order is dependent upon order details, payment types, and any other incurred fees and costs that incurred during the processing of the order. Some orders may not be able to be cancelled if pre-order, made to order items, and some factory only items.

All orders that had payment processed, that are cancelled before shipment, or a complete or potion of an order returned after shipment, will incur a non-refundable cancellation or return fee of 7% of order total amount plus any non-refundable fees and costs.

The cancellation/return fees do not include non-refundable restocking fees, shipping costs, any other additional fees that incurred before or after shipment of order to customers shipping address, that are non-refundable and may need to be added. For example, but not limited to, additional shipping costs and other fees for the product to fulfill the customer’s order, or delivery to customer's address.

Any orders that are in the pending or awaiting payment status or has not had payment applied yet, may be eligible to be cancelled with minimal or no cancellation fees.

Orders cancelled or returned after shipment for non-warranty product return will also incur a Restocking fee, along with the return fee and any additional non-refundable cost or fees. The customer is also responsible for All return shipping costs (see return policy). All Shipping costs are not refundable.

For approved warranty return, the customer is also responsible for returning and the shipping costs for the product/s to Plumbers Best Supply LLC or manufacture which will be included in the details of the RMA document that will provided. The only exception to this will be if an approval from a manufacturer is received or set up for out of the ordinary warranty returns.

Any International orders or products purchased and shipped to a United States address and sent outside of the United States, or to a Freight Forwarder address to handle additional shipping for exporting outside the United States, are disqualified for cancellations, returns, or refunds. Any warranty claims can only be handled by Plumbers Best Supply LLC. Inspection of order products must be done upon receipt at USA Shipping / Freight forwarder Address. Any shortage, damage during shipment, loss of items or package, missing, or incorrect items need to be reported to us within Three (3) Business days Only. Once shipment has left from the USA address or 3 days has passed, the Freight Forwarder is responsible for the order products for any damages, missing packages/products, or incorrect items.

Any orders/products purchased and shipped to a state that has restricted pricing by the manufacturer, is not eligible for cancellation, return, or exchange.

Credit Application information: If interested in opening a credit account, you can download our credit application HERE. Once you have filled out and signed the form, you can scan it and email it back to us at accounting@plumbersbestsupply.com or you can fax it to us at 1-407-627-0176 (make sure you have the "1" in front of the area code. We will process your application and send you a determination as soon as possible.