Return, Claims, Warranty, and Liability Policies

Please ensure you have the correct Product / Configurations before ordering. Detailed information and Submittal sheets are added to help in your selection. If you need more information, or you need help selecting a product, please contact us. Once the order has been placed, some products are not be eligible for return, may have a minimum order value for return, or there may be cancellation and return fees in addition to restocking and non-refundable fees. (See below and also ordering details for more information)

Warranty claims with a request for product replacement: This will be dependent upon the details of the RMA, product availability, manufacturer, and their approvals. Replacements may require to be purchased and then a refund given once the manufacture has validated the warranty claim. However, if the warranty claim is denied, the customer is responsible for the product and shipping costs, along with any other fees and cost that incurred for the replacement with no refunds.

If wanting to return a non-defective product within 30 days, please contact us to discuss the circumstances of the product return, to verify if your product is eligible for a return.

There are no returns for products after 30 days.

All Claims and returns will need to be approved and an RMA Claim authorization number issued before being returned.

Eligibility:

*No Returns after 30 days.

*Some unused products may be returned within 30 days of purchase and are subject to a restocking fee.
*Some products may have a minimum order value of $100.00 for return.
*Custom orders, parts and accessories, repair kits, Pre-order, made to order, or items needing manufactured are not eligible for return or cancellation.
*Factory only items may not be eligible for return or may have a minimum value limit.

* Any orders/products purchased at a restricted area market rates and shipped to a state that has restricted pricing by the manufacturer, is not eligible for cancellation, return, or exchange.

*Items listed in our Surplus savings, marked as Clearance, or Discontinued are not eligible for return or cancellation.

Restocking fee: A restocking fee of 25% will apply to any non-deflective returning products unless approved with a replacement order.

Return fee: Any orders or potion of orders being returned for a refund will have a non-refundable return fee of 7% of the order total along with any restocking and non-refundable costs and fees. See our order policies for more information.


All return requests are subject to the following limitations:
*Products must show no signs of use and in a condition to be returned to inventory, with some exceptions of products returning on a manufacturer’s defect warranty RMA.
*Products must show no signs of misuse, abuse, modifications, dents, scratches or other damage.
*All return and any replacement shipping charges are at the expense of the customer for all returns, including warranty claims. There may be some exceptions for Florida orders only.


*Any Products purchased and shipped to a United States address and sent outside of the United States, or to a shipping company address to handle additional shipping for exporting outside the United States, are disqualified for returns/refunds. The exception to this will be manufacturer's defect warranty returns. (See return and shipping policies for additional information)

*Return RMAs and any refunds will not be approved if any of the above limitations have not been met. Absolutely No refunds for warranty items. An exchange will be provided only if approved.

The full product warranty or guarantee is extended by the product manufacturer to you for items sold by Plumbers Best Supply LLC™. All Warranty related claims for products purchased with Plumbers Best Supply LLC™ must be requested and handled with Plumbers Best Supply LLC™. We are unable to process any warranty claims of items not purchased from Plumbers Best Supply LLC™. You will need to contact the supplier that the item was purchased from or contact the manufacturer.

Notifications, Authorizations, Approvals, Charges, and fees:

All claims and RMA requests must have prior approval and assigned an RMA Claim authorization number, before any merchandise is returned for replacement or get approved for a refund. Unauthorized returns or items shipped back COD will not be accepted.

Restocking fee: A Restocking fee of 25% will apply to all items for returns unless for a approved warranty. For example, but not limited to: items that were cancelled after shipment and returned for non-defective reasons.

Shipping and handling costs: All Shipping and handling costs are non-refundable and are the responsibility of the customer. This includes any items that are returned that had free shipping. Free shipping items generally are on parts and are usually not returnable, however it approved for return, the customer may have shipping costs that are not refundable, along with the return fee.

Shipping Liabilities and Insurance: Once your order has shipped, Plumbers Best Supply LLC is not responsible for any shipping damages, missing items from packaging damage, or lost shipments. Plumbers Best Supply LLC ensures all shipments are packaged for the products safety. The shipping carrier is responsible for damaged or lost items and packages that incurred to product during the shipment. Carriers do not have insurance options for their shipments; however, they do have a default liability if the carrier is found at fault. The default liability only covers a certain default limit that may not cover your entire order. Declared Value limits currently estimated: $100.00 for UPS small package and $50.00 for USPS and are subject to change per the Carriers terms. Other Carriers and Freight default declared value defaults may vary depending on weight and product types.

The carriers do have the option to raise the declared values for liability to help cover the cost of your order if the carrier is at fault. Declared values are left at default values for all shipments. If you wish to raise the declared value liability for your shipment, you will need to request it for your shipment and there will be additional shipping costs for the raised value. If you wish to add additional liability, please request it at the time of order.

Lost, Damaged, shortage, or incorrect items: Please contact us within three (3) business days upon receipt of product, for damaged, lost, or wrong items. (See below)

It is the responsibility of the Customer to inspect each shipment carefully. Claims for shortage, damage during shipment, loss of items or package, missing, or incorrect items need to be reported to us within Three (3) Business days from receiving/delivery of products/order. Any Claims received after that time will be disallowed. Plumbers Best Supply LLC will handle all claims with the shipping carrier.

*If an item arrives damaged, please keep all original packaging. Please take digital pictures of any damaged package prior to opening the package and also take pictures of the damaged product and packaging after unpacked.

Send us the details and copies of any pictures for the claim/RMA to RMA@plumbersbestsupply.com. We cannot process claims that are not documented.

RMA/Claim Processing:
If the return is for a credit or refund with an item returning, a claim must be initiated with an RMA approval and RMA claim number assigned. Please reference this number on the return package/s. The RMA will need to be received back to Plumbers Best Supply LLC™ within 7 business days from receipt of RMA Claim number and documentation.
Once the items have been received and the claim has been validated and approved, we will process the refund minus any restocking fees, return fees, shipping costs, or other fees incurred (see also shipping, & order policies) if applicable.
Please note for all RMA Claims: We process claims as quickly as possible and it is dependent upon the details of the claim and the manufacturer. However, claim validations and approvals can take up to 4 to 6 weeks. Claims are also subject to the Manufacturer's claim processing times and may need additional time. We will keep you informed during the process.

All claims will have an RMA Claim number issued. Once the claim has been approved, we will contact you with the details along with the RMA Claim documentation.

For Claim RMA with replacement or exchange: If a replacement or exchange is being sent, we will notify you or the expected ship date, once the claim has been validated and approved, which may include the item returning first for validation. Please note the customer is responsible for all shipping cost for the return and replacement unless otherwise approved for Florida orders only.

For refund Claims: Once product/s have been returned, and the Claim has been validated and approved, the credit or refund will be processed and applied by Plumbers Best Supply LLC within 30 business days. Refunds are subject to the Payment method processing times after the refund was applied. These times may vary and are determined by the payment method terms for processing for when the Refund will be received and applied back.

Warranty and Liability:

Warranty: The full product warranty or guarantee is extended by the product manufacturer to you. Plumbers Best Supply LLC™ is not responsible for manufacturer breach of warranty. Plumbers Best Supply LLC™ provides no other product warranties or guarantees for merchantability, reliability, patent infringement, Fitness for particular purpose, performance, use of or user’s safety. In the event products sold are found to have problems and are not useable in any fashion or nature within 30 days. The Buyer’s sole remedy with Plumbers Best Supply LLC™ is to seek approval for return of the products and receive a replacement of said goods by the manufacturer following the RMA processes, at the sole option of Plumbers Best Supply LLC™.

No other remedy will be allowed, whether in contract or in tort, including strict liability and negligence. In no event shall Plumbers Best Supply LLC™ be liable for incidental, consequential, or special damages. Prior to accepting any defective return, the Buyer must document the nature of all defective goods. All Warranty related claims must be directed to Plumbers Best Supply LLC only for products sold by Plumbers Best Supply LLC.

Liability: Plumbers Best Supply LLC™ is not responsible for any product liability or negligence related to products including manufacturing defects, design defects, fitness for use, and any damage from leaking cans, performance or failures to warn. Buyer releases Plumbers Best Supply LLC™ from all product liability claims and agrees that all issues relating to product liability will be addressed directly with the manufacturer and not involve Plumbers Best Supply LLC™.

The full product liability insurance available is that extended by the product manufacturer to you if available. Plumbers Best Supply LLC™ provides no other insurance. Plumbers Best Supply LLC™ is not liable in any way for consequences of late deliveries.

Uncontrolled Events:

Plumbers Best Supply LLC shall not be liable for any delay in, or impairment of, performance resulting in whole or in part from any uncontrolled event, including but not limited to acts of God, acts of war, acts of terrorism (whether actual or threatened), governmental decrees or controls, severe weather conditions, catastrophic events, insurrections, epidemics, pandemics, quarantines, shortages, power failures, communication failures, explosion, fire, accident, labor disruptions, inability to procure or ship supplies, products, or raw materials, obtain permits and licenses, or any other circumstance or cause beyond the reasonable control of Plumbers Best Sully LLC in the conduct of its business.

Product Information:

Cross References: Product Cross References and comparisons are not represented or warranted to be performance or functional equivalents. The customer should review all cross-referenced product specifications prior to purchase and use to determine suitability of the product for customer’s intended use.

Product Representation and Information: Product descriptions, pictures, and information on the website or any literature, is for illustrative purposes only. Having access to or in possession of any Plumbers Best Supply LLC literature or websites, does not give the right to purchase products. Occasional pricing or information errors may occur. Plumbers Best Supply LLC reserves the right to revise publishing errors in any of its literature or websites and has the right to cancel any and all orders resulting in such pricing and information error, even if the customer has received an order invoice receipt.

Compliance: There are varying laws, codes and regulations governing construction, installation, and/or use of products for a particular purpose. It is the customer’s responsibility to review the products and products application, MSDS, California Proposition warnings, and all applicable laws, codes and regulations for the application and locations the products will be used, to be sure that the construction, installation, and/or use involving the products are compliant.

If you need an MSDS, Submittal, or other information on any of our products, please contact us at 1-407-878-7058 or email: info@plumbersbestsupply.com For more information on California proposition 65 you can visit: https://www.p65warnings.ca.gov/.

Plumbers Best Supply LLC does not accept responsibility for construction, installation and/or use of a product. Plumbers Best Supply LLC does not guarantee suitability or compliance for any of the products it sells with any codes, regulations, or laws.

For customers outside the State of Florida & Outside USA / Puerto Rico:

Customers electing to get information, pricing, or purchase outside of their State’s Territory and not with their local manufacturers’ representatives; This includes but not limited to; any information, questions, issues, details, pricing, warranties, quotations, and orders requested to or being handled by Plumbers Best Supply LLC, must be directed to Plumbers Best Supply LLC only.

All correspondence, information, details, and pricing are legally privileged, confidential, or otherwise exempt from disclosure and which also excludes from price matching. Dependent upon the product, manufacturer, and shipping locations, some locations may have restricted prices and may be subject to market area rates, or subject to be changed by manufacturer for the market area rates if required to ship from the manufacturer.

This also includes products that could not be able to be returned to Plumbers Best Supply LLC for warranty claims, as these may need to be sold at market area rates or need to be quoted and purchased from the local representative so support for the product within the customer’s and installation site State is supported. Some support from manufactures may be limited to the State of Florida.

Please note that products that are required to be sold at market area rates, once the order is placed, the order is no cancel and the products are not eligible for return.

All international orders are No cancel, no return orders. All warranty claims must be handled by Plumbers Best Supply LLC.